Quick story: On Friday afternoon I noticed that my new theme had been rejected by Tumblr (there must have been something I forgot or whatever; doesn’t matter). The note that the moderator left wasn’t entirely helpful… so after having a long, horrible Friday, and instead of just emailing them asking for clarification like I should have, I posted a slightly snarky post to my Tumblr dashboard about it (the post wasn’t publicly viewable because I use my _commentary tag).

Well, at about 8:30 that night (11:30 EST), I get an email from Peter Vidani (brilliant theme designer and Tumblr staffer) letting me know that he was the guy that rejected it, and asking if I’d resubmit it so he could take another look. I don’t even think Peter follows my blog, so I really don’t know how he even saw my snarky post. Point is: unlike me at the time, he was super helpful, polite, and professional. He even emailed me again Monday morning to check in and make sure I’d had a chance to re-submit it. I sent it in again and the rest is history.

Why am I posting this? Because, folks, you just don’t find that level of friendly, fast, not-rude customer service very often these days and when you do find it, it’s worth praising the people who do it. (and I’m not even a true “customer”! — Tumblr is FREE! — I really don’t deserve anything from them!)

So, Tumblr gang, you deserve a big “kudos” in my book. Thanks for making the greatest blog platform on the planet and for being good people in the process.